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What is the first impression you get when phoning Honda Helderberg?
Is/Are the switchboard operator/s helpful in getting you to the correct person?
Do you use the direct lines of the employees, and what is your experience thereof?
Does not work
Don't use it, but would like to
If you are holding for someone, what would you prefer must happen to your call?
Ring back to switchboard - take a message
Ring back to switchboard - try another extension
Keep ringing at the extension
How can the dealership improve the efficiency of the telephone calls made from you as a customer to our employees?
How satisfied are you with the dealership overall?
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