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What is the first impression you get when phoning Honda Helderberg?
 
Unprofessional
 
Professional
 
Impressed
 
Other
    
 
 
 
Is/Are the switchboard operator/s helpful in getting you to the correct person?
 
Sometimes
 
Most times
 
Always
 
Other
    
 
 
 
Do you use the direct lines of the employees, and what is your experience thereof?
 
Does not work
 
Works fine
 
Don't use it, but would like to
 
Other
    
 
 
 
If you are holding for someone, what would you prefer must happen to your call?
 
Ring back to switchboard - take a message
 
Ring back to switchboard - try another extension
 
Keep ringing at the extension
 
Other
    
 
 
 
How can the dealership improve the efficiency of the telephone calls made from you as a customer to our employees?
   
 
 
 
How satisfied are you with the dealership overall?
 
Not really
 
Satisfied
 
Very satisfied
 
Other
    
 
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