| QuestionPro Survey

What is the first impression you get when phoning Honda Helderberg?

Unprofessional

Professional

Impressed

Other

Is/Are the switchboard operator/s helpful in getting you to the correct person?

Sometimes

Most times

Always

Other

Do you use the direct lines of the employees, and what is your experience thereof?

Does not work

Works fine

Don't use it, but would like to

Other

If you are holding for someone, what would you prefer must happen to your call?

Ring back to switchboard - take a message

Ring back to switchboard - try another extension

Keep ringing at the extension

Other

How can the dealership improve the efficiency of the telephone calls made from you as a customer to our employees?

How satisfied are you with the dealership overall?

Not really

Satisfied

Very satisfied

Other